Make a privacy request

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Under UK GDPR you have rights over the personal information we hold about you. You can do the most common things yourself in Settings. For anything else, send a privacy request from the same page. Exercising your rights is free.

Your rights

You have the right to:

- get a copy of the personal information we hold about you - have inaccurate information corrected - have your information deleted - restrict how we use it, or object to our use of it based on legitimate interests - receive the information you gave us in a portable format - withdraw your consent at any time

Do it yourself

You want to, Where Get a copy of your data, Download my data in Settings, Privacy and data. See download or delete your data Correct your details, Edit your profile, email and preferences in Settings Delete your account, See delete your account Withdraw consent for cookies, Cookie settings at the foot of every page. See cookie choices Stop emails, See unsubscribe from emails Stop your videos training the AI coach, Switch off Use my videos to train the AI coach in Privacy and data

Send a privacy request

For a copy of your data with an explanation of how we use it, a correction you cannot make yourself, deleting something without closing your account, or an objection:

1. Open Settings and choose Privacy and data. 2. Under Privacy requests, choose what you would like us to do. 3. Tell us what it is about, then choose Send request.

You get an email with a reference, such as PR-000042, and the date we will reply by: one month from the day we receive it. The request and its progress are listed under Privacy requests, and we email you our answer. If we cannot do what you asked, we say why.

You can also contact us or write to the privacy address in the privacy policy. We may ask you to confirm your identity first, so we never give your data to someone else. The privacy policy explains what we collect, why, who we share it with and how long we keep it.

Complaints

If you are unhappy with how we handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office, the UK regulator for data protection. The privacy policy has their details.