What to do when a payment fails

W skrócie

If a payment does not go through, you have not been charged. Read the message under the card field, fix the problem or try another card.

Common messages

Message, What to do The card was declined, Try another card, or ask your bank why The card has insufficient funds, Use another card The security code is wrong, Check the three digits on the back The card number is wrong, Check the number and try again Your bank wants you to confirm this payment, Approve it in your banking app, then try again Too many payment attempts, Wait ten minutes and try again

If checkout says Test mode is on, real cards do not work. See test mode.

Your court while you retry

We hold the court for 10 minutes while you pay. If the hold runs out, the court is released, but it may still be free: choose Pick a time again.

Paying with credit instead

You can also pay with a gift card, a voucher or wallet credit. If they cover the full amount, you do not need a card at all.

Charges to a saved card

Deposit balances and regular bookings are charged to your saved card before play. If that charge fails, we tell you and try again a few hours later. After the last try, pay the rest from the booking page with Pay :amount now, or at the desk when you arrive.

For a membership renewal that failed, see membership payment problems.

Payments paused

If many payments fail in a short time, card payments may be paused on your account while we check. Contact us and we will sort it out.

Charged but no booking? Contact us with the time and amount.