When a membership payment fails

W skrócie

If we cannot take a membership renewal, you do not lose your benefits straight away. We tell you, try again, and give you time to update your card.

What happens

1. The renewal fails and we send you a notification saying the payment did not go through. 2. We try again: after one day, then two days, then three days. 3. You keep your benefits while we retry, for up to 7 days after the renewal date. 4. If the last try fails, or the 7 days run out, your account moves to Free and we let you know.

The Membership page shows Your last payment did not go through, when we will try next and the date to update your card by.

Pay now with another card

Choose Update card and pay, enter the card and choose Pay now. We try the payment straight away. When it works, your membership is paid until the next renewal date and the date you are billed each period stays the same.

If your account moved to Free

Your bookings, trips and points are all still there. You can join again at any time from the Membership page.

Billed by Apple or Google

If you joined in the app, the store handles failed payments. Update your payment method in your App Store or Google Play account. See paying through the app stores.

Card payments in general

For declined cards elsewhere, see when a payment fails.

Still stuck? Contact us.