Faulty, damaged or wrong item

Lyhyesti

If something from our shop arrives faulty, damaged or not what you ordered, we put it right and pay for the return. This covers printed and personalised items too.

Report the problem

1. Open Orders and choose the order. 2. Next to the item, choose Request a return. 3. Under Why are you sending it back?, choose Arrived faulty or damaged or Not as described. 4. Add a note under Anything we should know? describing the problem.

We email a prepaid returns label within one working day. The order shows the return as requested until the item reaches us.

Photos help

A photo of the problem helps us sort it faster. For made-to-order items, such as printed shirts, a photo is often all we need to send a replacement without you sending the item back. Contact us with the photo and your order reference.

What you get

Within 30 days of delivery you can have a full refund. After that, under the shop terms, we repair or replace the item, or refund you if we cannot. Refunds go back to the card you paid with, and any Rally Points you used are returned. Card refunds usually take 5 to 10 working days to show, depending on your bank.

Not delivered at all?

If an order has not arrived within 30 days of the date we gave you, contact us and we will send a replacement or refund you.

Partner shop items

Products bought on a partner shop's site follow that shop's own policy. See partner shops.

For other returns, see returning an item.