These terms apply when you book a court, a lesson or lesson package, an event, camp or course, or a club membership through Rally & Roam. They sit alongside our terms of use and our refunds and cancellations page. The listing and the checkout always show the price, what is included and the cancellation terms before you pay.

Who your contract is with

Your contract for the court, lesson or event is with the club, coach or event operator who provides it. They are the seller. Rally & Roam acts as their booking agent: we run the platform, take the booking and collect payment on their behalf, and pass the money on to them less our commission. Your booking confirmation and invoice name the seller and show us as the booking agent.

The club, coach or operator is responsible for providing what you booked, for the safety of their venue and sessions, and for their own house rules. We are responsible for running the booking and payment service with reasonable care and skill.

Making a booking

When you choose a court at a club that takes bookings online, we hold the slot for you for 10 minutes while you pay. If you do not finish paying in that time, the slot is released.
Some clubs confirm bookings themselves. In that case your booking is a request until the club accepts it.
A booking is confirmed when you see the confirmation on screen and receive it by email.
If you book for other players, you can split the cost and each player pays their share through a link. You remain responsible for the booking if the others do not pay.
If a lesson is booked from a lesson package you already hold, the lesson is taken from the package and there is nothing more to pay.

Prices, fees and paying

You pay by card through Stripe, our payment processor, or with wallet credit or a gift card where offered. We never see or store your full card number.

Charge	Amount	When it applies
Court service fee	5% of the court price	Added to court bookings and shown separately at checkout. It is waived if you have any paid Rally & Roam membership
Currency conversion	1.5%	Only if you choose to pay in your own currency rather than the club's currency. The rate and the total are shown before you pay

Clubs, coaches and operators pay us a commission out of their share. This does not change the price you see.

Deposits and paying later

Some clubs and coaches let you pay a deposit when you book. The rest is charged automatically to the card you used, 48 hours before the start time. If that payment fails, we try again up to three times, six hours apart, and let you know. If it still fails, the club or coach will ask you to pay the balance when you arrive.

Cancelling a booking

Each club and coach sets its own cancellation terms, and the terms in force when you book are copied onto your booking, so later changes do not affect you. The terms are shown on the listing and at checkout. They work like this:

If you cancel before the free cancellation window closes, you get a full refund.
If you cancel after that, you get the late refund percentage the club or coach has set, which can be anything from 0% to 100%.
Some clubs and coaches choose not to give refunds at all. The listing says so before you book.

If a club or coach has not set its own terms, the default applies: a full refund if you cancel 24 hours or more before the start, and 50% after that.

You cancel from your bookings page. Only the person who made the booking can cancel it.
Bookings cannot be cancelled online once the start time has passed, and no refund is due under the cancellation terms after that point. Contact the club or coach.
The refund percentage applies to everything you paid for the booking, including the service fee. Any part paid with a gift card goes back onto the gift card in the same proportion.
Refunds go back to your card, or to your Rally & Roam wallet if you choose. Wallet refunds are instant; card refunds usually take 5 to 10 working days to appear, depending on your bank.
A lesson from a package goes back into the package only when you get a full refund.
Rally Points you earned for the booking are not taken back when you cancel.

Events, camps and courses

You cancel a place on an event, camp or course from your bookings page, until the event starts. The operator's cancellation terms, shown before you pay and copied onto your booking, apply. If the operator has not set its own terms, the default applies: a full refund if you cancel 7 days or more before the event starts, and 50% after that. If you booked for others and split the cost, each person's share is refunded to them in the same proportion.

If the club, coach or operator cancels

If a club or coach cancels your booking, everything you paid online is refunded in full automatically, including any service fee, and we tell you. A lesson from a package goes back into the package. If an operator cannot provide what you booked, contact us through the Help centre and we will make sure you are refunded. If bad weather affects an outdoor court, the club's own weather policy applies and we will help you contact them.

Not turning up

If you do not turn up, or arrive after your slot has started, the booking cannot be cancelled online and no refund is due under the cancellation terms. Please cancel as early as you can so someone else can play. In member games, which are separate from bookings, a host can mark a player who did not turn up, and that player's reliability score goes down.

Lesson packages and club memberships

Lesson packages are bought from a coach and used for that coach's lessons. Each package lasts for the number of days the coach sets, shown before you buy (between 7 and 730 days). Lessons not used by then expire.
Club memberships are bought from a club and renew automatically, monthly, quarterly or yearly as shown, on the card you used until you cancel. If a renewal payment fails, the membership ends. When you cancel, automatic renewal stops; the membership is not refunded and stays active until the end of the period you have paid for.

Gift cards and vouchers

You can pay for bookings with a Rally & Roam gift card or wallet credit. A club voucher can only be used at the club that issued it. See gift cards, vouchers and match packs.

Your statutory rights

Under the Consumer Contracts Regulations 2013, the 14-day cancellation right does not apply to leisure services provided on a specific date or in a specific period, such as a court booking, a lesson at a set time or an event. The cancellation terms above apply instead. Under the Consumer Rights Act 2015, a service must be provided with reasonable care and skill and as described. If it is not, you may be entitled to have it put right or to a price reduction, whatever the cancellation terms say.

Problems on the day

Raise any problem with the club, coach or operator straight away so they can put it right. If that does not work, contact us through the Help centre and we will help. See refunds and cancellations and complaints.

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