Cancel or change a shop order

Kort fortalt

We send your order to the makers about an hour after you pay. Until then you can cancel it yourself for a full refund.

Cancel an order

1. Open Orders and choose the order. 2. Under Changed your mind?, choose Cancel order. 3. Confirm with Cancel and refund.

Everything you paid goes back to how you paid, including delivery, and any Rally Points or gift card balance you used comes back too. Once the order has gone to the makers, the button disappears and the page tells you it can no longer be cancelled.

Change an order

There is no button to edit an order. If you have made a mistake, such as the wrong size or a typo in a printed name, the quickest fix is to cancel it within the hour and order again. Too late for that? Contact us as soon as you can with your order reference. We cannot promise a change once production has started.

Return it once it arrives

For items sold by us, you can return unused, non-personalised items for a refund for up to 30 days after delivery. Start it from the order page with Request a return. See returning an item.

Under UK law, you also have 14 days from receiving an order to cancel it for any reason.

Personalised items

Items made to your own design, such as a trip shirt with your names or a design from the merch studio, cannot be returned for a change of mind. They are covered if they arrive faulty or not as described. Check names, spelling and sizes carefully before you pay. See custom merch.

If a maker cancels

Occasionally a maker cannot make an item. The order page then says it was Cancelled by the maker and you have not been charged for it.

Partner shop orders

Orders placed on a partner shop's site are changed or cancelled with that shop. See partner shops.